FREE shipping in Singapore for orders over S$60. FREE international shipping for orders over S$150. All prices in Singapore Dollars (S$).

Customer Care

SHIPPING IN SINGAPORE 
We offer FREE courier on orders over $60. For orders of $60 and below, we charge a flat fee of $5. 

Orders will generally be dispatched within 2 business days of receipt. Please allow 1-3 business days for arrival following the dispatch of your order.

If you require your order urgently, please select the express delivery or self-collection option at check out. Under an express service, please allow 1 business day for arrival following the dispatch of your order.

Please write to us at hello@mindful-company.com and we’ll do whatever we can to get your order to you ASAP.

INTERNATIONAL SHIPPING
We currently offer standard international shipping at the following rates:

Order Amount
Rate

$0.01 to $74.99

$15

$75.00 to $149.99

$10

$150.00 +

FREE


Orders will generally be dispatched via registered mail with DHL eCommerce within 2 business days of receipt. You will receive a shipping confirmation email with a tracking number upon dispatch. 

If you require faster delivery, you can choose the express option for an additional charge.

For deliveries to Malaysia, all orders are sent via express courier at no extra charge. Estimated delivery times following dispatch of order: 

Country

Estimated Standard Delivery Time*
(Business
Days)

Estimated Express Delivery Time*(Business
Days)

Australia / New Zealand

6-12

3-5 

Hong Kong

4-7 

2-3 

Indonesia

6-18      

3-6 

Japan

5-8 

2-3 

Malaysia

N/A 

2-4 

Philippines

6-18       

2-4       

Thailand

9-14       

2-4       

UAE

8-12   

2-3 

UK

6-10 

2-3 

USA

7-12   

2-4 

Europe^

5-9 

2-3 

Rest of Europe

8-14 

3-5 

Rest of the world

6-18 

3-5 

 
*These estimates assume that there are no delays at customs and delivery is not to a remote location. For deliveries to remote locations, please note that this may take additional time.

^ This includes Austria, Belgium, Finland, France, Germany, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Switzerland, Spain and Sweden,  

For countries, which are not listed, you will find the estimated delivery time indicated on check out.

If you require your order urgently, write to us at hello@mindful-company.com and we’ll do whatever we can to get your order to you ASAP.

EXCHANGES AND RETURNS
We offer exchanges and returns (for store credit only) for items purchased at full price. Store credit will be valid for 2 months.

To be eligible, please make sure that your items are back at our facility within 30 days of delivery. Items must be returned in new and unworn condition and original packaging in-tact for us to process the exchange or return.

Products which have been engraved, are not eligible for exchange or return.

You will be responsible for all shipping charges associated with the exchange or return. Please also note that we are unable to refund any original shipping fees, taxes or duties paid on any orders.

If for some reason our product is faulty or damaged, we would be happy to replace it for you within our 1-year warranty. 

To organise for an exchange or return, please write to us at hello@mindful-company.com  

CANCEL OR CHANGE ORDER
If you wish to cancel or change your order, please write to us at hello@mindful-company.com. If your order has shipped, we are unfortunately unable to cancel or change your order. Once you receive your order, you may initiate an exchange or return per our EXCHANGE AND RETURNS policy above. 

LOST PACKAGE
If your package is lost in transit, please write to us right away at hello@mindful-company.com and we will try our best to solve the issue. Please note that we will not be responsible for lost or stolen items once declared 'Delivered' by the delivery service. 

WRONG SHIPPING ADDRESS
Please email us at hello@mindful-company.com as soon as possible to make a change to your shipping address. We will not be responsible for any orders delivered to an incorrect delivery address provided by you.

PAYMENTS
All payments are made in Singapore Dollars. 

DUTIES AND TAXES
All prices shown on the site are in Singapore Dollars and are exclusive of all taxes and duties applied in countries outside of Singapore. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Import duty or tax costs will be invoiced to you directly, and payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be.

If you are a customer whose credit/debit card is not denominated in Singapore Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

GIFT WRAPPING
We currently do not offer gift wrapping. However, each jewellery item comes in its own box with a card with the Reminder's message. Please refer to the additional images available on each product page or our Facebook or Instagram accounts for images of our packaging.  

SALE ITEMS
Sale items are final sale and cannot be returned or exchanged. 

PERSONALISATION

We offer an engraving service for online orders of our Reminder Cuffs, Reminder Braids, Reminder Chains, and selected Reminder Rings.

Placement
The engraving will be placed on the underside of the Reminder Cuff, on the rectangle toggle of the Reminder Braid, and on one side of the disc of the Reminder Chain and Necklace.

The engraving will be placed on the topside of the Artist's Brush Thick Stacker Reminder Ring, the Heart Medium Stacker Ring, the Heart Signet Ring and the Heart Bar Bracelet. 

Engravings will be centralised. Please refer to images in product gallery for real life examples of engravings.


Fonts
We offer two font types for engraving. Please note that emoticons are only available for the Romans font.

Romans

Script


Languages
All language that use English characters can be engraved. If you would like to engrave in another language, please drop us an email at hello@mindful-company.com.

Maximum number of letters, numbers and symbols (including spaces)
Reminder Braid: 8
Reminder Cuff: 12
Reminder Chain & Reminder Necklace: 1

Artist's Brush Ring and Heart Medium Stacker (Reminder Ring): 20
Heart Bar Bracelet (Reminder Bracelet): 14
Heart Signet Ring (Reminder Ring): 1

Price
S$10

Delivery time
Engraving does not affect the delivery time. Please refer to the information under shipping in Singapore and international shipping on this page.

Special note
Inappropriate and offensive language cannot be engraved.

All orders are engraved by our team using a hand-operated machine. As engraved items cannot be exchanged or returned, please carefully check your personalised message.

MATERIALS
GOLD & ROSE GOLD VERMEIL
Whilst not commonly known, vermeil is an affordable alternative to solid gold and rose gold pieces. To be classed as such, the piece must have a base of sterling silver, and the thickness of the gold must be a minimum of 2.5 microns for durability. All our vermeil pieces are stamped with the 925 mark to indicate their sterling silver purity.

All our sterling silver pieces are rhodium plated. Rhodium is a member of the luxurious platinum family and it provides an extremely tough, protective layer against tarnishing for durability. All our sterling silver pieces are stamped with the 925 mark to indicate their sterling silver purity.

CZ AND SWAROVSKI CRYSTALS
We use Cubic Zirconia or Swarovski crystals, offering a durable and affordable alternative to diamonds. The same look, but at an accessible price point.

SOURCING
We are committed to ensuring that our stones and metals are responsibly sourced and our suppliers and factories audited.