Customer Care – The Mindful Company

All prices in Singapore Dollars (S$). Free shipping in Singapore. Free international shipping on orders over S$150.

Customer Care

SHIPPING IN SINGAPORE 
We offer FREE courier on orders going to Singapore. Orders will generally be dispatched within 2 business days of receipt. Please allow 1-3 business days for arrival following the dispatch of your order.

If you require your order urgently, please select the express delivery option at check out. Under an express service, please allow 1 business day for arrival following the dispatch of your order.

Please email us at hello@mindful-company.com and we’ll do whatever we can to get your order to you ASAP.

INTERNATIONAL SHIPPING
We currently offer standard international shipping at the following rates:

Order Amount
Rate

$0.01 to $74.99

$15

$75.00 to $149.99

$10

$150.00 +

FREE


Orders will generally be dispatched via registered mail with DHL eCommerce within 2 business days of receipt. You will receive a shipping confirmation email with a tracking number upon dispatch. 

If you require faster delivery, you can choose the express option for an additional charge. For deliveries to Malaysia, all orders are sent via express courier at no extra charge. Estimated delivery times following dispatch of order: 

Country

Estimated Standard Delivery Time*
(Business
Days)

Estimated Express Delivery Time*(Business
Days)

Australia / New Zealand

6-12

3-5 

Hong Kong

4-7 

2-3 

Indonesia

6-18      

3-6 

Japan

5-8 

2-3 

Malaysia

N/A 

2-4 

Philippines

6-18       

2-4       

Thailand

9-14       

2-4       

UAE

8-12   

2-3 

UK

5-8 

2-3 

USA

7-12   

2-4 

Europe^

5-9 

2-3 

Rest of Europe

8-14 

3-5 

Rest of the world

6-18 

3-5 

 
*These estimates assume that there are no delays at customs and delivery is not to a remote location. For deliveries to remote locations, please note that this may take additional time.

^ This includes Austria, Belgium, Finland, France, Germany, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Switzerland, Spain and Sweden,  

For countries, which are not listed, you will find the estimated delivery time indicated on check out.

If you require your order urgently, email us at hello@mindful-company.com and we’ll do whatever we can to get your order to you ASAP.

RETURNS
If for some reason our product is faulty or damaged, we will accept returns for a full refund (less shipping costs) within 21 days of delivery. Please write to us at hello@mindful-company.com for assistance.

EXCHANGES
We unfortunately do not accept exchanges. 

CANCEL OR CHANGE ORDER
If you wish to cancel or change your order, please email us at hello@mindful-company.com. If your order has shipped, we are unfortunately unable to cancel or change your order. 

If we are able to cancel your order, any cancellation will be returned in store credit with a validity of 21 days. 

WRONG SHIPPING ADDRESS
Please email us at hello@mindful-company.com as soon as possible to make a change to your shipping address. We will not be responsible for any orders delivered to an incorrect delivery address provided by you.

PAYMENTS
All payments are made in Singapore Dollars. We use PayPal's secured platform to facilitate all payment transactions. PayPayl accepts debit/credit cards via Visa, MasterCard, Discover and American Express. 

DUTIES AND TAXES
All prices shown on the site are in Singapore Dollars and are exclusive of all taxes and duties applied in countries outside of Singapore. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Import duty or tax costs will be invoiced to you directly, and payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be.

If you are a customer whose credit/debit card is not denominated in Singapore Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

GIFT WRAPPING
We currently do not offer gift wrapping. However, each Reminder Band comes in its own box with a card with the Reminder Band's message. Please refer to the additional images available on each Reminder Band product page or our Facebook or Instagram accounts for images of our Reminder Band packaging. 

CUSTOMISATION
We do not offer customisation services. 

SALE ITEMS
Sale items are final sale and cannot be returned or exchanged.